While our own systems remain secure, MIP Holdings experienced an incident affecting a development and support environment. At this stage of the investigation, we have not identified evidence that JustMoney’s core operational systems, member databases, or transactional platforms were subject to unauthorised access. We are also not aware of any fraudulent use of information associated with the incident.
Below are the key details regarding the incident, the steps taken, and how you can protect your information.
1. What happened?
MIP Holdings identified unauthorised access to one of its systems and immediately activated its incident response procedures. The affected environment has since been secured, and enhanced security measures have been put in place.
Our investigation is still underway to determine exactly which individuals may have been affected and what specific information may have been involved. Should our investigation determine that Members’ personal information was affected, we will contact them directly with details of the specific information involved, the potential implications, and any additional steps they should take.
2. What information may have been involved?
Based on the investigation to date, the categories of information currently being assessed include:
Personal information, such as names, identity numbers and contact details
Membership information
Banking details
At this stage, it has not yet been determined which of these categories relate to individual members.
3. What are we doing?
We take the security and privacy of our clients’ data very seriously. We are closely monitoring the situation with MIP Holdings, independent cybersecurity specialists, and legal advisers to ensure all necessary precautions are taken to protect our clients and maintain robust data safety standards.
JustMoney has notified the relevant regulatory authorities, including the Information Regulator, as required, and continues to manage the incident in accordance with the Protection of Personal Information Act (POPIA) and other applicable legal and regulatory requirements.
4. What can you do?
While our systems are secure, we recommend remaining vigilant as a precaution:
Stay alert: Watch out for suspicious emails, phone calls, or messages. Never share passwords, PINs, or OTPs in response to unexpected requests
Monitor accounts: Regularly check your bank account for any unusual activity and contact your bank immediately if you notice anything suspicious
Check your credit report: You can log into your JustMoney account at justmoney.co.za to check your credit bureau report for any unusual activity, giving you an added way to monitor your information over the coming months
5. Where can you find more information?
MIP Holdings has published a statement regarding the cybersecurity incident and the actions it has taken in response. You can read the statement here: https://www.mip.co.za/cybersecurity-incident.
If you have any questions or concerns about this notice, please reach out to our team at popi-informationofficer@justmoney.co.za.
Protecting your personal information remains a top priority for us.
Kind regards,
The JustMoney Team