Guiding consumers since 2009

South Africans move banks because of low service levels

By Staff Writer
If you've ever moved your bank account from one bank to another, chances are you've done it because you were unimpressed with the level of service you received.

A new survey conducted by South Africa's online guide to money Justmoney.co.za, reveals that more than 50% of respondents polled have never switched banks in their lifetime and that those who have, did so primarily because they were unhappy with the service levels of their bank.

Two thirds of users who claimed to have moved banks in their lifetime say they moved banks because of the low levels of service making it the number one reason for switching banks. Other popular reasons for switching were for increased convenience and lower banking charges.

Amongst other things, the survey asked more than 500 Justmoney users whether they had ever switched bank accounts and why they had either remained steadfast with their provider or moved onto ‘greener' pastures.

Andy Gilder, General Manager of justmoney.co.za, says that the array of responses made for some enlightening and occasionally surprising reading.

"One respondent told us he'd had a bank account opened in his name before he was born and that he'd never had anything but perfect service levels in more than 40 years of banking with the same bank. Others told us horror stories about banks repeatedly losing documents or accidentally closing accounts. We had one respondent telling us that she found a particular bank teller rude enough to make her change banks."

"We had a variety of reasons for why people change banks, but those who had never changed bank seemed apathetic in explaining why they'd never moved." Gilder says that while some of the fears of switching were potentially legitimate - some people fearing mix ups and costs associated with switching debit orders- the local landscape is steadily gearing up for easier bank switching.

"We now have banks offering up to R1000 cash for opening a new current account and others who will offer to switch your debit orders on your behalf and for free. While there are certainly valid reasons for not wanting to switch banks, a reason like "I couldn't be asked" is not one of them."

Commenting on service levels on behalf of independent online consumer affairs portal getclosure, Richard Wright said:

"These poll results are in line with our 2009 findings: almost half of banking complaints submitted on getclosure were about "poor service. These findings suggest that banks need to start "listening" to their customers and engaging with them rather than "marketing" to them. With the rise of social media platforms, you could argue that banks don't really have a choice in the matter as conversations about their brands are happening online, with or without their participation!"

Want to move banks? Compare and apply now! 

 

Recent Articles

Featured Times are tough, but keep your debt under control

While the whole world is going through a rough patch, you may also be feeling the pinch. With the country in crisis, it may be difficult to keep up with your debt instalments. However, abandoning your debt obligations is not the solution.

Debt Series Part 2: Interest rates - unpacked

In the second part of our Debt-ucate series we explore interest rates –from how to get a better rate to what influences it, and how this affects the cost of your debt.

Debt counselling – the two sides of the coin

Being overindebted doesn’t just put a strain on your personal finances; it also puts a strain on your state of mind. The best solution is to start the process of debt counselling so that you can escape the debt cycle. But what are the ups and downs of joining this debt relief programme?

Travel ban – how to claim for the loss incurred

As with the recent Covid-19 pandemic, governments sometimes issue travel bans to prevent people from travelling to other countries. This becomes even more complicated if you’ve already planned and paid for your trip. Your flights will be cancelled, and you may lose money from cancelled accommodation arrangements. How do you claim for the financial losses incurred due to a travel ban?

Deals

Get 30% back when you fill up with your Absa card

Price: Available on request
When: Daily
Where: Nationwide

Get 50% back in eBucks when you apply for an FNB home loan

Price: Available on request
When: Daily
Where: Nationwide

Get 50% off your online fees when you pay with Capitec card

Price: Available on request
When: Daily
Where: Online