Guiding consumers since 2009

FNB introduces opening accounts online

By Staff Writer
FNB Online Banking have made it possible to open an account in less than 10 minutes with a new application which allows customers to do it all online.

A new application takes customers through a simple intuitive process of opening up a paperless (aside from FICA documentation required by law) account in real time.

"This means that clients can transact immediately on new accounts from the convenience of their couch," says CEO of FNB Online Banking Lee-Anne van Zyl.

Clients can apply for multiple accounts simultaneously and have the option to cancel the application and request a ‘call me back' which will prompt a call from an FNB representative who will assist the client and ensure that their needs are met.

"We want to empower clients by offering them more information, which will enable better informed decision-making," says Van Zyl.

During the process, clients are also offered the bank's free value-added services like eBucks, Cellphone Banking and the InContact transaction notification system.

FNB's online banking platform underwent a mini face-lift during the first weeks of 2010, but behind these modest changes, the bank has launched a massive functionality and performance upgrade.

The bank's focus on its online banking platform is already paying off as is evident through surging traffic volumes.

FNB reports that its online customer numbers have increased by 25% year-on-year; with more than 1.3 million FNB account holders now banking online.

"Remote access, complete convenience and self-service are primary drivers of this growth," adds Van Zyl.

"We are rapidly approaching the day when our clients can perform all their bank transactions without having to visit a branch. FNB Online Banking, together with www.howcanwehelpyou.co.za provides clients with secure transacting, account management, professional advice and financial community blogging," adds Van Zyl.

Products on offer include cheque, credit card, savings and investment accounts, as well as share and unit trust purchasing for the personal market.

In the near future, FNB Online plan to add home loans, student loans, personal loans and several non-resident accounts to ensure a seamless process of acquiring all the most popular banking accounts online.

Recent Articles

Featured New homeowner? Be aware of these extra expenses

You’ve overcome all the hurdles of buying a home. You’ve managed to pay your deposit and your closing payments, and now you’re a proud title deed holder. However, there are other expenses waiting around the corner. Are you prepared?

Your biggest credit conundrums – answered

Understanding your credit health is one of the most important factors in managing your finances. This is because it gives you insight into your debt, your borrowing ability, and your financial history. While many understand this, there are still many questions on how to do just that.

Avoid debt collectors, choose debt counselling

There are two things you can do when you are struggling to pay your debt. You can either let your creditors hand your debt over to debt collectors – or you can let debt counsellors help you deal with your debt.

Retail notes: easy investment option for new investors

Being a newbie in the world of investing can be challenging because you don’t know where and how to invest. With so many investment options, you could easily be befuddled. Justmoney looks at how retail notes can help you cut your teeth in the world of investing.   

Deals

Spur's South African Combo Special

Price: R80
When: Mondays
Where: Nationwide

Translux Student Discount

Price: Depends on destination
When: Daily
Where: Nationwide

Zimbali Senior Citizens Discount

Price: From R1342.00
When: Until 14 December 2019
Where: KwaZulu Natal