Guiding consumers since 2009

FNB opens access to 22seven

By Staff Writer

In an ongoing attempt to create simple and convenient solutions for its customers, FNB has decided to enable 22seven limited access to its customers’ accounts.

“FNB has set a precedence of responding to our customer’s needs with innovative products and services. We are now providing a secure means to engage with 22seven in response to our customers’ need to learn more about their financial behavior,” says Lee-Anne van Zyl, CEO Online Banking at FNB.

FNB Online Banking customers can set-up a secondary user on their online banking profile, an option already available on FNB Online Banking. The secondary user profile has a more limited functionality and a different user name and password to the primary user.

“FNB customers who are signed up to the 22seven service should set-up a secondary user, select the accounts they wish to share and use a different username and password. If correctly set up to allow “view access” only, this will limit the exposure of client information to transaction history, balances and account numbers.” continues van Zyl.

If clients have already signed up to 22seven using their primary transactional profile, FNB recommends that they reset their primary user details with a new username and password. Clients can then set up a secondary user profile to use the 22seven service.

Van Zyl continues “It remains the responsibility of the client to ensure that their secondary user is set up to “view access” only. However, FNB will work closely with 22seven to ensure that our customers only use the view access only profile when using the 22seven service,” says van Zyl.

“It’s fantastic to collaborate with FNB to give our joint customers a view on their financial behaviour that they have never had before. It’s not surprising to me that FNB is the first South African bank to support the 22seven model as they have a history of innovation and supporting entrepreneurship,” concludes Christo Davel, CEO of 22seven.

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