What are Microsoft phone scams?
These scammers contact consumers and talk them into downloading software or giving out their user name and passwords, thereby allowing the scammer access to their computer.
Microsoft has highlighted that “neither Microsoft nor out partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.”
· Trick consumers into downloading software onto their computers, which allows the scammer access to personal information.
· Tell consumers to download software from legitimate websites, which allows the scammer to remotely control and access your computer and “adjust settings to leave your computer vulnerable.”
· They may request credit card information to charge you for their services.
· Direct you to a fraudulent website, where they require you to fill out credit card and personal information.
How the scam works
Microsoft offers consumers some insight into what the scammers will claim to know.
“Cybercriminals often use publicly available phone directories, so they might know your name and other personal information when they call you. They might even guess what operating system you're using,” explained the Microsoft website.
Once they have gained your trust (as you believe they are a technician from Microsoft), the scammers may ask you for your user name and password, or to visit a website to download software which will allow them to gain access to your computer to fix it.
Microsoft highlight that once you have done this, the scammer will have access to your computer and any personal information that you have stored on it.
Among the places that the scammers claim to work for are:
· Windows Helpdesk
· Windows Service Center
· Microsoft Tech Support
· Microsoft Support
· Windows Technical Department Support Group
· Microsoft Research and Development Team (Microsoft R & D Team)
Protecting yourself from scammers
Microsoft offers users a few tips to help protect themselves from people claiming to be from the company’s technical support.
· Do not purchase any software or services that you are offered via the phone.
· If the person on the phone tells you that there is a subscription fee for the service you are being offered, don’t continue with the call.
· Do not allow anyone third party control of your computer, unless it is a company with whom you are a customer and whom you have dealt with in the past.
· Take down all of the caller’s information and report them to the authorities.
· Do not provide any credit card or personal information to anyone claiming to be from Microsoft’s technical support team.
Microsoft added: “There are some cases where Microsoft will work with your Internet service provider and call you to fix a malware-infected computer—such as during the recent clean-up effort begun in our botnet takedown actions. These calls will be made by someone with whom you can verify you already are a customer. You will never receive a legitimate call from Microsoft or our partners to charge you for computer fixes.”
Featured Should you change your budget when you receive an increase?
Your financial circumstances will change over time and, if you’re fortunate enough and you work hard, this may well include annual increases. But what does this mean for your monthly or annual budget?
Ready to start saving? Know your interest rates
One of the things that inspire us to save is the interest we earn from our savings. When you open a savings account, you’ll often see interest rates classified as nominal or effective. But what does this mean?
What to consider when planning your medical aid?
Medical aid is crucial, but deciding between the many schemes and inclusions can be difficult. Here's what you should bear in mind when making this decision.
How to get out of a financial emergency
We all hope to have consistent, surprise-free finances. But sometimes we need to deal with unexpected events. We consider ways you can prepare for emergencies, and we look at three steps you can take to secure your finances when an emergency hits.
StudyPlex Masterclass in Creative Writing
When: Any time
Utopia Face & Body Salon Massage
When: Mondays to Fridays
Where: Cape Town
Balisimo Hair Deal
When: Mondays to Saturdays
Where: Cape Town