Guiding consumers since 2009

Discovery debits scheme members in error

By Angelique Ruzicka
Yesterday Discovery Health called scheme members to warn them that a systems error would result in them being erroneously debited today (12 February). A spokesperson said the amounts all differed but one member was debited R9,612 as a result of the error. 

 

When asked about the glitch, the CEO of Discovery Health, Jonathan Broomberg said: “During a manual fix to address a minor issue we had with our automated billing process, 381 Discovery Health Medical Scheme members were incorrectly debited. While this is less than 0.03% of our base, it is still an unacceptable incident, and we apologise for the error. We have already begun initiating refunds with immediate effect. We will also reimburse affected members for any bank charges incurred as a result of this error.”

 

A spokesperson confirmed that all members affected by this incident were contacted and that the reimbursement process had already been initiated. Call centre agents told Justmoney that the error had affected those who have or have had debits come off around the 10th of the month. 

 

At 31 December 2014, the scheme provided cover to 2 634 819 members.

Recent Articles

Featured What’s the deal with underwriting?

When you apply for a long-term insurance policy, a financial adviser will ask some personal questions about your lifestyle, family history, health, and even ask you to take some medical tests. This process is called underwriting, but is it really necessary?

 

How are you taxed on your retrenchment package?

Unemployment is one of the biggest problems in South Africa. The emergence of the Covid-19 pandemic has exacerbated the situation with a lot of companies retrenching their employees.  When retrenched, you’ll receive a retrenchment package, but do you know how much tax you’re liable for?

Car repossessed – don’t be taken for a ride

When the country is facing an economic downturn, chances are your finances will feel the pinch. This can lead you to make bad financial decisions such as skipping your vehicle payments. But every decision has consequences and if you don’t pay your instalment, the bank will repossess your car. But what can you do when this happens?

 

Why you should consider gap cover

Your medical aid should protect you from incurring large medical bills when you’re sick. But what if your plan doesn’t cover the full cost of your medical expenses? We got in touch with insurance experts to find out whether gap cover is worth having.

Deals

Office furniture at discounted prices at BDK

Price: Available on request
When: Daily
Where: Johannesburg

Da Vincis Happy Hour Special

Price: Available on request
When: Daily
Where: Cape Town

Use your Absa card and get 30% cashback at Dis-chem

Price: Available on request
When: Daily
Where: Nationwide


Latest Guide

Guide to debt rehabilitation solutions