Guiding consumers since 2009

Avoid insurance claims by being water wise

By Danielle van Wyk

As of last week the City of Cape Town’s dam levels are at 29,4 %. With that it is no secret that in many parts of the country, saving water is essential. Not only does it assist in continued water service delivery, but it can also reduce your water bill and ultimately help you to avoid unnecessary insurance claims.

“The many benefits of saving water both boost our country’s resources and detract from draining our pockets,” said Sonet Swart, head of claims at PSG Insure.

How does saving water reduce your insurance risk?

According to Swart, leaks that go undetected over time, particularly in areas where dolomite is present, can cause major damage, such as sinkholes.

In this case insurers may then repudiate claims, be it big or small, for any damage in this case, “as repairing leaks are considered to be part of home maintenance in order to remain covered,” Swart added. “Undetected leaks anywhere in your home can also lead to higher water bills. If your bill is unusually high due to a leak you didn’t know of, you might not have any recourse with your insurer to cover it or your municipality to reduce your bill, as leaks are generally a homeowner’s responsibility.”

But it becomes difficult to potentially prevent these things if you do not know what you are looking for.

Swart shares a few tips for checking and monitoring the property for leaks:

  1. Make sure all taps are closed on your property and don’t flush any toilets, or have any water-using appliances running. Check your water meter reading.
  2. Wait 15 minutes, making sure that no taps or appliances are turned on, or any toilet is flushed. Now check your meter reading again.
  3. If the reading has increased, chances are you have a leak. Remember that it is your responsibility to have it fixed. Call a plumber, or if you can detect the leak and remedy it with a simple DIY job, make sure you do so as soon as possible.

While early detection of leaks could save you water and money, it is vital to know how to use your water meter to check for leaks and to also monitor your water bill for unexplainable high usage, advised MiWay.

“It is also water-wise to immediately report any burst pipes or leaks you might see on public roads or in public spaces,” Swart said. “Look out for faulty irrigation systems, for example.”

For a further breakdown on Cape Town dam levels as they stand, visit the City of Cape Town’s page

Recent Articles

Featured What’s the deal with underwriting?

When you apply for a long-term insurance policy, a financial adviser will ask some personal questions about your lifestyle, family history, health, and even ask you to take some medical tests. This process is called underwriting, but is it really necessary?


How are you taxed on your retrenchment package?

Unemployment is one of the biggest problems in South Africa. The emergence of the Covid-19 pandemic has exacerbated the situation with a lot of companies retrenching their employees.  When retrenched, you’ll receive a retrenchment package, but do you know how much tax you’re liable for?

Car repossessed – don’t be taken for a ride

When the country is facing an economic downturn, chances are your finances will feel the pinch. This can lead you to make bad financial decisions such as skipping your vehicle payments. But every decision has consequences and if you don’t pay your instalment, the bank will repossess your car. But what can you do when this happens?


Why you should consider gap cover

Your medical aid should protect you from incurring large medical bills when you’re sick. But what if your plan doesn’t cover the full cost of your medical expenses? We got in touch with insurance experts to find out whether gap cover is worth having.


Office furniture at discounted prices at BDK

Price: Available on request
When: Daily
Where: Johannesburg

Da Vincis Happy Hour Special

Price: Available on request
When: Daily
Where: Cape Town

Use your Absa card and get 30% cashback at Dis-chem

Price: Available on request
When: Daily
Where: Nationwide

Latest Guide

Guide to debt rehabilitation solutions