Guiding consumers since 2009

Do you want to settle your debt?

By Danielle van Wyk

You may be considering settling your credit account, whether it’s a credit card or various store accounts, now may be as good a time as any. This especially if you have saved, or you received a tax return or salary bonus.

If this sounds like you, then Justmoney has advice on how you can navigate the debt settlement process.

Tip: For trusted help to pay off your debt sooner, click here.

What is debt settlement?

Simply put, debt settlement is where you agree to pay off or settle your outstanding debt in one settlement amount. This often means negotiating with your creditor on an amount that you’ll then need to pay. This amount is typically calculated as a percentage of the full outstanding amount. Depending on your payment history creditors may offer a discount on this amount as well.

While this process may sound straightforward the negotiation can get complicated.

Here are a few tips on how to approach settling your debt:

1. Total your debt: In order to understand how much, it is that you owe and will have to settle, you need to understand your debt. This means contacting your creditor or creditors and requesting the total of your outstanding balance or balances. This will enable you to make a wise decision about which debt you are able to settle.

2. Negotiate carefully: Once you inform your creditors that you want to settle your account, they typically work out a settlement amount for you. This amount is usually presented as a percentage of the total balance and often also boasts a discount. Creditors will usually push that the agreed-upon amount is settled within 48 hours where after the offer will no longer stand. This puts added pressure on the consumer to pay up.

For this reason, it’s vital that you negotiate an amount that you are comfortable with.

It’s a good idea to get the offer in writing. Once the creditor has agreed to the amount, request that it is emailed to you for reference.

“Ensure that this is signed by the creditor so that the creditor can’t go back on the agreed-upon amount,” adds an Absa in-branch consultant.

3. Request a paid-up letter: Once you have settled your debt, ensure that the creditor sends you a paid-up letter via email or post. This will be your receipt and proof of settlement and is important to have, should the creditor at any point dispute the settlement.

While this is mandatory for the creditor to send, it is wise to follow up.

4. Request an ITC update: Often when you have debt owing you may have slipped up on payments along the way which means your credit score will be negatively affected. If this is the case, it is vital that you request your creditor to send an ITC review request where the credit bureaus are alerted to the fact that you have settled. This will assist you in future when it comes to further credit applications and affordability assessments.

What are your other options?

Should you not be able to settle your account just yet but you are burdened by your debt there are other ways to alleviate your debt stress.

Here are a few:

Liaise with your creditor: Contact your creditor and try to negotiate for a lower and better interest rate by explaining your financial situation. Often creditors are sensitive to this and will offer you a lessened interest rate or even a discount on the total debt.

Debt counselling: This is a smart debt solution that offers overindebted consumers the care of a trusted debt counsellor through a process that is meant to assist you to systematically and comfortably pay off your debt.

Your counsellor will lower instalments and arrange an extended term with your creditors to help you free up some much-needed cash.

For more information on the debt counselling process, click here.

Recent Articles

Featured Are you entitled to your spouse’s pension after divorce?

Divorce means more than just parting ways with your partner. It may also involve parting ways with your assets. The Divorce Act states that your retirement fund forms part of your assets. This means that it will be considered when dividing up your assets.

Retrenched – what payments are you entitled to?

In the current struggling economic climate, retrenchments are a regular occurrence and not everyone survives the cut. If you find yourself on the receiving end of retrenchment you may have questions about the payments that are due to you.

Can you afford a personal loan?

Taking out new debt is not always a choice. However, if you’re not pressed by a medical emergency or an unforeseen disaster, it’s worthwhile considering whether you can actually afford it. But what does it mean to “be able to afford a personal loan”? What percentage of your income should you not exceed dedicating to it? 

Money Savvy Kids: Are you looking to start your own business?

Are you looking to start your own business, but finding that the process can be overwhelming? From sales, marketing, and operational teams to budgets and cash flow, there is quite a bit that goes into starting one’s own business.


Eat for less on Tuesdays at Panarotti’s

Price: R59.99
When: Tuesdays
Where: Nationwide

Get discounts with Clicks ClubCard Seniors Programme

Price: Available on request
When: Daily
Where: Nationwide

Amani Spa Voucher Special

Price: R1000
When: Daily
Where: Cape Town, Jhb, and Port Elizabeth