Congratulations to all the winners of the Sunday Times Top Brands Awards, which were held in Johannesburg on 20 August 2009. A particular mention must go out to all the smaller brands that are receiving a well-deserved share of the limelight.
The results are based on a combination of face-to-face and telephonic interviews with 3500 adults and 400 business people. Here are the results from the financial categories:
First National Bank claimed the top spot for Retail Banks in the business-to-consumer national category. Click here to browse through the stream of compliments submitted about FNB on the getclosure website. Well done to ABSA and Standard Bank who were placed second and third respectively in this category.
Impressively, the same three banks featured in the business-to-business category, with Standard Bank coming in first place, followed by FNB and then ABSA. So although South Africans love to hate banks, these three are obviously out-performing their competitors and are making a concerted effort to retain and satisfy their customers.
The array of insurance companies receiving awards was definitely larger than in the banking industry; with Old Mutual and Hollard, being the only two that featured more than once, so hats off to them both for their consistently high ratings.
In the business-to-consumer section the awards for long-term insurance went to Old Mutual, followed by Metropolitan Life and then Hollard; and in the business-to-business section the winner was Discovery Life, with Liberty in second place and Old Mutual in third.
For short-term insurance in the business-to-consumer category, Outsurance came out tops, followed by AA Insurance and Hollard; and in the business-to-business category Santam came in first, Mutual and Federal was second and Zurich Insurance claimed third place.
Medical Aid Awards
Congratulations to Discovery Health for winning first prize in the business-to-business Medical Aid awards. The runners up were Momentum and Fed Health.
For the Grand Prix categories of consumers' top brands, Coca-Cola won the Overall favourite brand award and Nelson Mandela won the South African personality award.
Pick ‘n Pay also did extremely well, winning two out of the four awards for the Company doing the most to uplift community and the Company that has done the most to promote "Green".
Says getclosure Director Patrick Deale, "The getclosure service is all about raising the standard of customer service in South Africa and helping businesses to protect and enhance their brands and retain their customers; so it's great to see companies being recognised for getting this right. It's also good to see how many businesses are taking customer service seriously and are receiving positive feedback from their customers".
Click here to read compliments about each of these suppliers on the getclosure website. You can also check out the getclosure five-star customer centricity ratings to see which businesses have been rated highly by South African consumers over the past six months.
Article by getclosure! - www.getclosure.co.za enables consumers to bring their complaints and compliments to the attention of South African suppliers. This independent service is fast, effective and free.