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MTN to reimburse selected customers

17 Feb 2016

By Jessica Anne Wood

Following service disruptions to MTN subscribers on Sunday, and which continued into Monday, MTN has said that it will reimburse some of the affected customers.

MTN explained: “The compensation will be awarded to affected customers that purchased an MTN 1 Day data bundle during the past two days that have not utilised these bundles due to the network outage experienced.

“The rationale behind this is that a number of customers had purchased MTN 1 Day data bundles which they could not use, data during the duration of the outage. MTN subscribers who will be recompensed have the option of choosing the hour they wish to utilise the 1GB data bundles that MTN will be offering as reparation. Qualifying customers will receive a notification about the compensation from MTN including details of how to activate the 1GB bundle,” added MTN.

As of Tuesday evening the intermittent connection issues had been resolved and services were fully restored.

MTN

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